Help & support

At JMB Home Furniture, we’re committed to getting your order to you safely, promptly, and with care.

Delivery Service

We provide ground floor delivery as our standard service.

If someone is available at the time of delivery to assist, our drivers are more than happy to help bring your items inside

Delivery Notifications

We’ll keep you in the loop every step of the way.

You’ll receive a text message the day before your scheduled delivery.

Our driver will also give you a call approximately one hour before arriving, so you know exactly when to expect your order.

⸻

Tracking & Logistics

All JMB Home Furniture delivery vehicles are equipped with GPS tracking and onboard cameras.

This allows our logistics team to monitor delivery progress in real-time, ensuring we can provide accurate updates and estimated arrival times whenever you need them.

⸻

Island Deliveries

Live on an island? No problem.

We’re happy to coordinate delivery directly or work with local ferry services to arrange collection — just let us know your location details, and we’ll take care of the rest.

⸻

Delivery Timeframe

At JMB Home Furniture, we aim to deliver all standard orders within 7 days of purchase — that’s our promise to you.

For custom or made-to-order items (including specific finishes, sizes, or configurations), delivery may take a little longer — typically 10 to 12 days.

In more remote or rural areas, delivery may take up to 14 days, depending on accessibility and scheduling. That said, we always strive to meet our 7-day delivery target, wherever you’re located.

We’ll provide regular updates and confirm your estimated delivery window once your order has been processed.

⸻

Return Policy

Your satisfaction is our top priority. If something isn’t right with your order, we’re here to help make it right.

⸻

Return Eligibility

To qualify for a return:

• Items must be unused, in their original packaging, and in the same condition as when delivered.

• You’ll need to provide a receipt or proof of purchase.

⸻

Return Fees

• A standard €80 collection feeapplies to returns.

• For large or bulky items — such as sofa sets or King/Super King/Double bed frames — a restocking fee of 10%–15%may apply based on the item’s size and condition.

⸻

How to Start a Return

To request a return, simply contact our support team at  with your order number and reason for return.

We’ll arrange collection and guide you through the next steps